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Customer Loyalty (1 page)

This one day work shop focuses on the skills service providers need to ensure their customer’s needs are met and they are truly satisfied with all aspects of the service they receive.

What makes a customer choose one vendor over another? What makes a customer stay? Customer loyalty is all about one thing – happy customers. Key elements of this course include:

Factors of Customer Satisfaction
   • Five Key factors that build trust
   • What customers expect from you

Customer Interaction Process
   • Fix the Customer
   • Fix the Problem
   • Strengthen the Relationship

Customer Loyalty Behaviors
   • What to do and when to do it
   • How to deal with any situation

Telephone Talk
   • How to interact effectively with customers on the phone